Terms of Service - Original Note

1. Agreement to Terms

By accessing or using Original Note ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Original Note is a secure incident documentation platform that enables users to create tamper-proof incident reports with voice notes, photographs, GPS location data, and cryptographic proof. The Service is designed for SIA-registered security professionals and private security agencies.

3. User Accounts

3.1 Registration

To use the Service, you must:

Provide accurate, current, and complete information
Maintain and update your information to keep it accurate
Maintain the security of your account credentials
Accept responsibility for all activities under your account

3.2 Account Security

You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

4. User Obligations

You agree to:

Use the Service only for lawful purposes
Not upload malicious code, viruses, or harmful content
Not attempt to gain unauthorized access to the Service
Not interfere with or disrupt the Service
Not use the Service to violate any laws or regulations
Not reverse engineer, decompile, or disassemble the Service
Comply with all applicable data protection laws

5. Subscription Plans and Payment

5.1 Subscription Plans

We offer various subscription plans (Starter, Professional, Enterprise) with different features, user limits, storage capacity, and retention periods. Details are available on our pricing page.

5.2 Payment Terms

Subscription fees are billed monthly in advance. Payment is processed through Stripe. By subscribing, you authorize us to charge your payment method for the subscription fee.

5.3 Free Trial

We offer a 14-day free trial. No credit card is required for the trial. After the trial period, you must subscribe to continue using the Service.

5.4 Price Changes

We reserve the right to modify subscription prices. Price changes will be communicated at least 30 days in advance. Existing subscriptions will continue at the current price until the next billing cycle.

6. Subscription Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You will continue to have access to the Service until the end of the paid period.

Refunds: We do not provide refunds for partial billing periods. Refunds may be considered on a case-by-case basis for exceptional circumstances.

7. Data Retention and Deletion

Data retention periods vary by subscription plan. After the retention period expires, data is automatically deleted. Upon account cancellation, you may request immediate deletion of your data, subject to legal obligations to retain certain records.

8. Intellectual Property

The Service, including its original content, features, and functionality, is owned by Original Note Ltd (registered in England & Wales, Company No. 17115726) and protected by international copyright, trademark, and other intellectual property laws.

You retain ownership of the data you upload to the Service. By using the Service, you grant us a license to store, process, and display your data as necessary to provide the Service.

9. Data Processing and Third-Party Personal Data

9.1 You as Data Controller

When you use the Service to record incident reports, you may capture personal data about third parties — individuals involved in incidents, witnesses, or members of the public. In doing so, you are acting as the data controller for that personal data under UK GDPR and the Data Protection Act 2018. You are responsible for:

Having a lawful basis for recording that personal data
Complying with your own obligations under applicable data protection law
Ensuring individuals are informed (e.g. through your own privacy notices) that their personal data may be recorded in incident reports

9.2 Original Note as Data Processor

Original Note acts as a data processor in relation to third-party personal data recorded in incident reports. We process that data only on your documented instructions — storing, displaying, and enabling the export of your reports — and in accordance with the technical and organisational security measures set out in our Privacy Policy.

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may perform maintenance, updates, or modifications that temporarily affect availability.

11. Limitation of Liability

To the maximum extent permitted by law:

The Service is provided "as is" without warranties of any kind
We are not liable for any indirect, incidental, special, or consequential damages
Our total liability is limited to the amount you paid in the 12 months preceding the claim
We are not responsible for data loss due to user error, system failures, or third-party actions

12. Indemnification

You agree to indemnify and hold harmless Original Note, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service or violation of these Terms.

13. Termination

We may suspend or terminate your account if you violate these Terms. Upon termination, your right to use the Service will immediately cease. We may delete your data after a reasonable period following termination.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the new Terms.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17. Contact Information

If you have questions about these Terms, please contact us:

Email: [email protected]